KTEH Help

What are the new features on the homepage?

The KTEH website has been reinvented to better serve you. New features like the KTEH Photo gallery showcase the best of our community through photos you submit. Our TV schedules are easier to read, and the reorganization of the site can help you find your favorite shows fast. Here's a quick overview of what the new KTEH.org has to offer.

How do I find out when a program is being repeated?

Find the program in the schedule and click on the linked name. That will launch a pop-up which provides you with one-stop information, including:
- a schedule of upcoming episodes and repeats
- the option to sign up for email reminders
- a link to the official program site

What are email reminders, and how do they work?

Click on the program name in the schedule which will launch a pop-up. Then click on "View more broadcast times" for a complete listing of broadcast airings. From there you can select the dates from the list for which you want an email reminder and then click "submit." At that point we'll ask you for your email address and when you would like the reminder to be sent. It's easy!

What is KTEH privacy policy?

Your privacy is very important to KTEH. Read our privacy policy for details about our commitment to ensuring the privacy of you and your family.

What are KTEH's terms of service?

KTEH.org is devoted to supporting an online and offline community in Northern California. Read our terms of service to learn the rules that govern your use of KTEH.org.

How do I change the on-screen font size?

Most browsers make it easy for you to change the font size on web pages. On a PC hold down the "Control" key and the "+" key to increase the font size one setting. Continue clicking and it will continue to increase it incrementally. To decrease the font size hold down the "Control" key and the "-" key at the same time.

What plug-ins do I need to use all the features of KTEH.org?

KTEH.org takes advantage of new technology to give you a dynamic Web experience that's fast and easy to use. The following plug-ins -- all available via free downloads -- will help you get the most out of KTEH.org.

Web Browsers
KTEH.org is best viewed using the Firefox browser.
Download Firefox (at mozilla.com).

Multimedia
To stream video, you will need the Flash Player.
Download Flash (at macromedia.com).

To play downloaded video, use iTunes or Quicktime.
Download iTunes (at apple.com).
Download Quicktime (at apple.com).

To stream audio, you will need one of the following players.
Download Flash (at macromedia.com).
Download Real (at real.com).

More information about accessing video and audio content online is available in the Video / Audio Help.

PDF Reader Download Adobe Acrobat Reader (at adobe.com).

How do I download PDFs?

To download a file in Adobe PDF format, you must have Adobe Acrobat Reader installed on your computer. If you do not already have Adobe installed, the software is available for free from Adobe (www.adobe.com). Once you have Adobe Acrobat Reader installed on your machine, you should be able to view the files in PDF format by clicking on the "PDF" link.

More PDF Troubleshooting

If you're still experiencing difficulties downloading a PDF, visit Adobe Acrobat Reader Help (adobe.com).

If your question does not appear above, please send it to faq@kqed.org.